How to effectively report bugs and issues

Why good Bug report?

If your bug report is effective, chances are higher that it will get fixed. So fixing a bug depends on how effectively you report it.

Your bug report should be reproducible, or else it would slow down the support. You should clearly follow the steps to reproduce the bug. Do not assume or skip any reproducing step. Step by step described bug problem is easy to reproduce and fix.

Email Address

We need your email address to contact you if we need more bug information. Please provide a valid email address.

What is happening?

The summary should be a one-line description of the bug. Please be sure to describe exactly what's wrong. The more precise you can be, the faster we can find the bug.

This is without doubt important, and it is usually read first. If the title is too long, this usually indicates there are too many unnecessary words and obviously it does not help the reader.  

A good title will provide information so Stay accurate, Make the value clear, and Keep it short. Keep It Simple & Straight. You are not writing an essay or an article, so use simple language.

Example: “PayPal Adaptive Integration Error”, “Reducing the font size of menu”

Product

Please indicate which product (Freelance Engine, Microjob Engine,etc.) has this bug.

Version

In order to pick the accurate product’s version, you have to choose a specific product first then pick a version that you encounter that bug.

If you’re using  an older version, please update to the latest version  first using the auto update.This way the bug report you file will match the version we are working on.

Also, please choose correctly which WP version you’re using.

Private info (ftp and WP admin account)

Include as much information as possible, the information  is needed for support in case of fixing bug.

what is ftp?

what is child theme?

Description

A detailed description of the bug.

  • Clearly mention the steps to reproduce the bug. We need exact, simple, detailed steps on how to reproduce the bug.
  • Screenshots are a quite essential part of the bug report. A picture makes up for a thousand words. Use annotations on screenshots to pin-point at the problems. This will help the developers to locate the problem at a single glance.
  • Apparently, you can send screenshots, descriptions of bug but for more complex cases which  require higher demonstration we encourage you to use http://recordit.co/

Example:

209a54d2abd64f118cefb8c09754b938.png

Attach link

You can attach file URL from Dropbox, Google Drive, Box, and OneDrive. If you don't have time, try WeTransfer.

Expected result

How the outcome should be when things get sorted out in your opinion.

Example: “The field displays properly”, “Paypal Escrow works well”.